You can request a refund of the remaining balance on your Digicash by Banamex wristband through an online form; we will not have refunds at the modules within the event. The refund request period will be from August 20 to September 10, 2025, at 23:59 hours via the following link: https://widget.weezevent.com/pay/438532/widgets/b925dc9b-cbb0-4f62-a2e8-19e396ee6072

To request your refund online you need: 1. Keep your Digicash by Banamex wristband, to enter the folio number found behind the chip. 2. Enter the online platform that will be available on the festival's website and create an account with your data. 3. Remember that if your data is incorrect, the refund cannot be made. So you must be careful when entering your personal data. 4. To speed up the process, we suggest entering a national debit account by entering the 18 digits of your CLABE account. 5. If you need assistance with your refund, you can contact us via the festival's social networks or at the email: reembolsos.cashless@apodaca.com.mx

The pre-sale and ticket sales will be made through the Ticketmaster system. Ticketmaster Mexico, you can directly consult their website or authorized centers. For more information visit the ticket section.

For more information visit the tickets section.

The Ticketmaster system accepts all major credit and debit cards, as well as international American Express, VISA and Mastercard.

The maximum per person is 8 tickets.

You can purchase your tickets from abroad at ticketmaster.com.mx. Purchases from abroad will be available for pick up at the Will Call box office on the days of the festival.

You must bring an official photo ID and the credit card used to purchase the tickets. credit card used to purchase the tickets. We recommend that you arrive very early to early to pick up your tickets and avoid long lines.

Dale MIXX is headquartered at Parque Fundidora. Located at Avenida Fundidora and Adolfo Prieto S/N, Obrera, 64010 Monterrey, N.L.

Approximately at 1:30 am.

No, re-entry is not allowed, bring everything you need to your entrance.

Sure, when you arrive at the property, go to the nearest information center for guidance on the designated areas.

We remind you that persons and/or vehicles within the premises may be searched by security personnel at any time.

Yes, alcoholic beverages will be available. You must be 18 years old and have an official ID (INE or Passport, must include date of birth and photograph) to consume alcohol at the festival (ID required).

It is forbidden to bring food and beverages not related to the event.

Smoking is not allowed. The festival is smoke-free.

Yes, we will have food trucks with food for sale.

It is forbidden to bring food and beverages not related to the event.

Yes, in the food trucks and food stands area you can find vegetarian options.

Of course, medical assistance will be available in the areas specified on the official festival map.

Yes, we will have official merchandise carts that will make tours during the event and merch stores where you can make your purchases.

There is a cut-off time, which is usually three hours before the last show, so arrive early so you can enjoy each show.

Yes, as part of our commitment to the safety of all attendees, an airport-style security check will be conducted. This screening is mandatory for everyone without exception and is part of the admission process following the purchase of your ticket. The search includes inspection of pockets, bags, personal items, a quick body search and, in some cases, a possible request to remove your shoes.

When you enter, you will undergo an airport-style security check. This includes: emptying your pockets and bags, examining all your personal items, a quick body search, and the possibility that you may be asked to remove your shoes.

This procedure is part of our security policy to ensure the safety of all attendees. When screening personal items, we make sure to prevent the entry of prohibited or dangerous items.

The body search is quick and aims to ensure that you are not carrying prohibited items with you. It is conducted in a respectful and professional manner to minimize discomfort.

Yes, in some cases, as an additional safety measure, you may have to remove your shoes for closer inspection.

We reserve the right to refuse entry to any person who presents anomalies during the security check or if the possession of prohibited objects is detected.

• Your ticket
• An official ID (INE or Passport) in case you want to enter areas 18+.
• Comfortable clothes and shoes

• Cell Phones
• Fanny Packs
• Sunglasses
• Makeup
• Powerbanks
• Earplugs
• Hats/Caps
• Sunblock cream/gel
• Empty drinking container
• Non-professional Cameras
• Closed Gum Packs
• Selfie Stick
• Closed Lip Ointment and/or Lip Gloss
• Recording Cameras (max size of 12cm)
• Small Bags (max 30 x 30 cm)
• Antibacterial gel
• Prescribed Medications (Doctor's prescription required)

• Pets
• Plush Toys
• Massage Devices
• Chemical Lights
• External beverages or food
• Umbrellas
• Lasers
• Cigarretes
• Electronic Cigarretes/Vaporizers
• Long Chains or Jewelry with Spikes
• Crayons, pens or paint in a can
• Aerosols (deodorants, paint, etc.)